New Computer Set-up

At TechEasy, we uphold the highest standards for our network of experts. Our technicians undergo a stringent selection process to ensure they meet our criteria for excellence. Firstly, we only consider experienced candidates with expertise in their field. We review their work history, assessing their track record of delivering exceptional service.

Next, each technician undergoes a thorough interview process where we evaluate their technical skills, certifications, professionalism, and commitment to customer satisfaction. This ensures they have the necessary knowledge and skills to handle a wide range of technical issues effectively. We also conduct comprehensive background checks to verify their credentials. 

Lastly, we require all our technicians to be fully insured by reputable carriers. This provides added peace of mind for our customers, knowing that they are protected in the unlikely event of any mishaps during the service.

By adhering to these strict criteria, we hand-select only the most competent and trustworthy technicians to join the TechEasy network. You can rely on us to deliver reliable and professional service, every time.

The duration of your service appointment depends on the type and number of services required. Typically, our standard services take between 60-90 minutes to complete. However, your technician can provide a more accurate time estimate during your pre-service consultation, based on the specific scope of the job.

You only pay for your service once you are fully satisfied with the work provided by your technician. Upon booking your appointment, a $49 fully refundable deposit* is required to secure your booking. After the job is completed and you are satisfied with the work, the remaining balance for the service will be billed directly to the credit card on file, which was used to pay your deposit. Please note that our technicians cannot accept payments directly and do not carry any cash. All payments must be made securely through the TechEasy website.

*See Deposit & Cancellation Policy

We understand that schedules and customer needs can change unexpectedly, and we strive to be accommodating. If you need to cancel, your deposit will be fully refunded as long as you cancel more than 24 hours prior to your scheduled service. For rescheduling, you have the option to do so at no additional cost if the request is made at least 3 hours before the scheduled time. Your $49 deposit will be applied towards the new appointment time.

For more information see our full Deposit & Cancellation Policy.

Absolutely. At TechEasy, we stand firmly behind our work with our Peace-of-Mind Policy. If you encounter any issues during or after your service, simply reach out to us immediately. We are dedicated to ensuring your complete satisfaction and will go above and beyond to make things right, at absolutely no cost to you. Your satisfaction is our top priority.