Deposits
In order to secure a service appointment, we kindly request our customers to pay a $49 deposit. Once the appointment time has been confirmed via email, customers will be required to submit payment to secure their service appointment.
Upon completion of the service to the customer’s satisfaction, the remaining balance of the invoice cost, minus the $49 deposit, will be due for payment.
We understand that circumstances can change, and the $49 deposit may be refundable in accordance with this Deposit and Cancellation Policy.
Cancellation
We recognize that schedules and our customer needs can change unexpectedly. While we strive to be accommodating, it is important to note that such flexibility can result in our technicians missing out on valuable job opportunities. If an appointment is rescheduled your deposit will be applied to your new service booking. These fees are applicable to in-home services only. Remote service appointments are non-refundable.
| Timing | Cancellation Cost | Reschedule Fee |
| More than 24 hours before service appointment | $49 deposit refunded | $49 deposit applied to new appointment |
| Within 24 hours of service appointment | No deposit refunded | $25 deposit applied to new appointment |
No service or repairs will be provided if a technician refuses to enter a residence due to the presence of animals, insects, unsanitary conditions or unsafe conditions, or is unable to provide service due to equipment that is not readily accessible. Circumstances where equipment is not readily accessible for a technician includes, but is not limited to, instances where your equipment is located in a crawl space, attic or an area where a technician cannot safely or easily access including obstructions by items permanently or temporarily placed on or around the equipment. In such instances, we will not provide service for that equipment and will deem that equipment ineligible for service.
Additionally, no services or repairs will be provided if there is no individual present on the premises who is at least 18 years old or the age of majority in the jurisdiction in which the services are being provided.
In the event of such unsanitary or unsafe conditions, if your equipment is not readily accessible, or if there is no individual that is the age of majority on the premises, as determined by us acting reasonably, we may immediately cancel the services and retain your $49 deposit.
Rescheduling
You have the option to reschedule a confirmed service appointment at no additional cost if the request is made at least 3 hours before the scheduled time. Your $49 deposit will be applied towards the new appointment time.
If you wish to change your confirmed service appointment within 3 hours of the scheduled time, a $25 service fee will be applied.