Below are frequently asked questions, you may find the answer for yourself

TechEasy is the leading independent, on-demand technology support service. Available 24/7, in-home and via remote online support, TechEasy utilizes a network with hundreds of experts nationwide that are hand-selected, vetted and background-checked to provide a top-notch customer experience. TechEasy offers diagnostic solutions, support, installations and hands-on training for just about any technology need, including computer and printers, smart home devices, home theatre and audio, Wi-Fi, TV mounting and much more. TechEasy also offers affordable and convenient membership plans that provide remote tech support and on-call in-home tech support.  

TechEasy is available nationwide with skilled and vetted tech professionals all across Canada.  Rural areas may require additional time to confirm your service booking. Our team of techs is growing every day to meet growing demand from our customers. 

TechEasy offers in-home services from 9am to 8:00pm, 7 days a week, nationwide. Remote tech support and our chat support staff is available 24/7, 365 days a year.

TechEasy is committed to your complete satisfaction and offers a 30 day service guarantee. If any issues arise during or after your service, please let us know right away. We’ll do whatever it takes to make it right.

TechEasy TecXperts come from a variety of skilled backgrounds. They range from full-time tech support pros to technically savvy college students. We hand-select our techs after they have been vetted, background-checked and assessed for technical skills expertise.

TechEasy offers transparent and upfront pricing for all of our services. To get an estimate, select the service you need by making a new booking. You will see a fixed base price for each service, as well as additional charges for any extra services selected. Your price quote will be provided before you confirm a booking.

TechEasy offers remote tech support for time-consuming services including: Computer Repair & Help, Virus Removal & Cleanup, Computer Tune-up, Email or Online Account Setup or Support, Software Install or Uninstall, Printer Troubleshooting or Repair. To book a remote tech support service, first choose the service you need, then select “Remote” on the booking page. Remote support is available 24/7, 365 days a year. When you’re ready to begin a remote service, one of our remote techs will create a secure connection to your computer to complete your service.

TechEasy understands that your time is valuable and that your schedule can change on short notice. TechEasy offers a flexible rescheduling policy to meet the needs of our valuable customers and our valuable technicians.

You may reschedule a confirmed in-home appointment up to 3 hours prior to the appointment time at no charge. A $25 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.

You may cancel a confirmed appointment up to 24 hours prior to the appointment time at no charge. A $25 cancellation fee will be applied to cancellations within 24 hours of a confirmed appointment. If you fail to cancel at least 3 hours prior to the confirmed appointment time or are absent from the service address when the technician arrives, you will be charged in full for your scheduled service.

TechEasy is your hassle-free, one-stop shop for all of your technology needs. When you book a service with our upfront pricing, we share it with our network of vetted, background-checked tech professionals based on their skills and availability. After a tech claims your booking, our platform will facilitate the fulfilment of the service, including service order communications and payment. Unlike other support platforms, you won’t get barraged by phone calls from local pros trying to win your business.

During your appointment

We will let you know when the technician is on the way to your appointment so you can be prepared for the technician’s arrival.

During your appointment, please be aware of the following safety precautions:

Your Technician

  • Wears a mask and/or face shield
  • Sanitizes hands before the appointment
  • Will not shake hands
  • Practices social distancing at all times
  • Cleans all surfaces that were touched before leaving
  • Service completion will only require verbal confirmation and no signature will be needed

TechEasy offers multiple membership plans to meet the ongoing needs of our customers.

Your TechEasy Membership plan is good for one full year, and it is conveniently set to renew automatically. Members may turn off the auto renewal by logging onto their password-protected member portal and changing their settings.

When you book your first service, a TechEasy account is created for you using the email address you provided to us. To access your account, click on the Account icon on the top right corner of TechEasy.ca.

This will take you to the Sign In page. Enter your email address and password, then click Sign In.

If you forgot your password and need to reset it, click on Forgot Password and enter the email address used to book your first order.

If you have never booked an order with TechEasy, click on Register to create an account. Fill out the Customer Registration form and then click Register to complete the account creation.

Service charges will only be applied to the method of payment in your account after you confirm your service. TechEasy does not accept any other forms of payment such as cash or check. Please do not provide direct payment to the technician servicing your appointment.